Cisco Hybrid Worker Bundle

My Role I co-led UX research for the Hybrid Worker Bundle as part of a continuous discovery practice embedded in an agile cross-functional team. I owned research planning, method selection, participant recruitment, and synthesis across multiple research phases spanning the full bundle experience physically and digitally.

Background: Cisco was developing a bundle of devices and services designed to support employees working in hybrid environments. The central question was whether the bundle was meaningfully improving how employees experienced work -- and whether it was worth scaling globally. The challenge was that "hybrid work experience" is diffuse by nature; there was no obvious single moment to study, which meant the research program had to be deliberately designed to follow the experience across time and touchpoints rather than treat it as a single event.

If you’re interested in learning more about Cisco’s research on the Hybrid Worker Bundle over the past four years, please contact zmarrich@gmail.com to schedule a detailed review of the case study.